F.A.Q.

Product Information

Are your products really made in the USA?

Absolutely! All of our products, except the t-shirts we print on, are made in the USA. Unfortunately, at this time, we have been unable to find a manufacturer of USA made shirts that fit our specifications. We have tried American Apparel brand but have been greatly unsatisified with their quality and fit. We are constantly working on find a solution to this problem.

I don't see my breed listed...will you add it?

Sometimes! However, because of the large amount of dog breeds we cannot cover every single one. This is why we have our "design your own" option.

Who designs your stuff?

All our our designs come from our in-house design staff and are 100% original.

Do you really donate money to charity?

Absolutely! Our company was founded as a way to help underfunded charities raise money. If you have any questions or concerns about our charitable givings we are happy to send references.

Returns & Exchanges

We are happy to accept returns and exchanges on any un-opened, un-worn merchandise. Please submit a return request or email us using our contact form. In the event of a return or exchange you will be responsible for the return shipping to:

Dog City & Co.

3552 Roger B. Chaffee

Grand Rapids, Michigan 49548

NO RETURNS will be accepted without prior approval. Once your item is received you will receive a full refund minus the original shipping charges. In the event a product arrives damaged or defective, please contact us and we will send a replacement as well as a call tag asap.

 

Terms and Conditions

READ THE TERMS OF THIS AGREEMENT AND ANY PROVIDED SUPPLEMENTAL LICENSE TERMS ("AGREEMENT") CAREFULLY BEFORE USING OR ORDERING FROM THIS WEBSITE.  INDICATE YOUR ACCEPTANCE OF THESE TERMS BY SELECTING THE "ACCEPT" BUTTON AT THE END OF THIS AGREEMENT.  IF YOU DO NOT AGREE TO ALL THESE TERMS AND SELECT THE "DECLINE" BUTTON AT THE END OF THIS AGREEMENT, YOU WILL BE DIRECTED AWAY FROM OUR WEBSITE.

All Sales are made by Dog City & Co. and are governed by our Terms and Conditions of Sale, set forth as follows:


SITE USE AND CONTENT:
You may use this site solely for personal or non-commercial purposes.  You may not otherwise use modify, copy, print, display, reproduce, distribute, or publish any information from this site without the express advance written permission of Dog City & Co..  At any time without notice, Dog City & Co. may make changes to the services or products described in this site or to the site in general.  

RESTRICTIONS:
Information and images contained in this site are pending copyright protection. Title to images and all associated pending
intellectual property rights will be retained by Dog City & Co..  Products produced by Dog City & Co. are for personal, non-commercial use and may not be reproduced in any form except by ordering products from Dog City & Co.. Dog City & Co. shall retain all rights regarding both custom and non-custom products either designed by, or manufactured for, Dog City & Co. 


PRICE:

The total price shall reflect the price of any custom stickers and the number thereof, and other non-custom stickers for purchase.  In addition to the cost of actual product, state and local sales taxes, where applicable, will be applied, along with shipping and handling (s/h) expenses.

RISK OF LOSS AND INSURANCE:
Because the removable stickers are custom items, all sales are final.  Risk of loss and destruction or damage to products by reason of theft, fire, water or any other cause shall pass to the customer upon shipment of the product.

DISCLAIMER AND LIMITATIONS OF LIABILITY:

Limitation of Liability:  While every attempt has been made to insure that the product will not mar, deface or otherwise damage the surface to which it is attached, in no event shall Dog City & Co. be liable for any direct, indirect, punitive, incidental, special or consequential damages whatsoever, arising out of or connected with the use or misuse of this product.

INDEMNITY:
Customer shall indemnify Dog City & Co. against, and hold Dog City & Co. harmless from any and all claims, actions, proceedings, expenses, damages or liabilities including attorneys’ fees, arising in connection with the customer’s personal use of any product purchased from the Dog City & Co..

GOVERNING LAW:
This Agreement will be governed by the laws of the State of Illinois, and any action brought pursuant to this agreement shall be brought in Cook County, Illinois.  

INABILITY TO PERFORM:
Dog City & Co. shall not be required to perform its obligations under this Agreement, or be liable for its failure to perform, if nonperformance is caused by any Act of God, war, civil disturbance, strike, work stoppage, transportation, unavailability of equipment, contingencies, power failures, laws, regulations, ordinances, acts or orders of any governmental agency or official thereof, or any cause not within the control of Dog City & Co..

VALIDITY OF AGREEMENT:
If any provision or provisions of this Agreement shall be held to be invalid, illegal or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not in any way be affected or impaired thereby.

AGREEMENT:
This Agreement contains the entire Agreement between the parties with respect to products purchased. No promise, representation, warranty or covenant not included in Agreement has been, or is, relied on by either party. No modification or amendment to this Agreement shall be of any force or effect unless in writing executed by the Customer and authorized representative(s) of Dog City & Co.. This Agreement is not assignable by Customer without the prior written consent of BumperPet.com. The placement of order with Dog City & Co., or the delivery or acceptance of products or service from Dog City & Co. constitutes acceptance of above terms.


INTERNATIONAL SHIPPING:
Dog City & Co. has mechanisms in place to facilitate international shipping.  Understand that country specific tariffs and taxes are not determined by our company but is decided at the federal government level.   Our international customers can expect additional monies to be collected at the time of delivery to pay for their specific government taxes and tariffs.